Kaizen, TQM, and the Japanese Management School: Impressions of a German Manager
· 3 min read
By Dr. Hans Keller, Managing Director, HanseTech GmbH, 1993
In the spring of 1993, I had the privilege to spend several weeks in Japan, visiting leading companies such as Toyota, Sony, and Panasonic. As the managing director of HanseTech GmbH, I was eager to learn how Japanese firms have achieved their legendary efficiency and quality. What I discovered fundamentally changed my view of management.