Implementing JIRA for Support of Program-Trading in Corporate Banking: My Experience
· 3 min read
By Alex Ivanov, Application Support Engineer, 2007
Working in first-line support for program-trading platforms in a corporate bank is both a privilege and a stress test for any engineer. Our clients — corporate traders using custom-built order management systems — expect speed, clarity, and no-nonsense solutions. When I joined the team, support was handled mainly via shared inboxes, spreadsheets, and the occasional hallway shout. As ticket volumes and system complexity grew, it became clear: we needed real incident management.