Posts from the year 2024
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In the age of digital transformation, support teams are under constant pressure to deliver faster, more accurate, and more human-like service — all while reducing costs. That's where AI agents in Jira Service Management (JSM) come in.
Business leaders and digital consultants are faced with a pivotal choice: invest in AI agents or stick with traditional automation? With AI advancing rapidly and automation tools evolving, understanding the nuanced benefits and limitations of each can unlock better process efficiency, smarter workflows, and strategic competitive advantage.
Atlassian officially unveiled Rovo at its annual Team '24 conference in May 2024. Now entering general availability, Rovo is being gradually rolled out — first to Premium and Enterprise plan customers, and later to Standard tiers.
But what is Rovo — and how can it change the way your teams work?