Posts from the year 2024
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In the age of digital transformation, support teams are under constant pressure to deliver faster, more accurate, and more human-like service — all while reducing costs. That's where AI agents in Jira Service Management (JSM) come in.
Hyperautomation has become one of the most influential topics in the business process landscape this year. With rapid advancements in AI, machine learning, and automation platforms, organizations are moving beyond task-based automation to the orchestration of entire end-to-end workflows. As we settle into 2024, it’s clear that hyperautomation isn’t just a buzzword—it’s a strategic imperative for future-focused businesses.
Business leaders and digital consultants are faced with a pivotal choice: invest in AI agents or stick with traditional automation? With AI advancing rapidly and automation tools evolving, understanding the nuanced benefits and limitations of each can unlock better process efficiency, smarter workflows, and strategic competitive advantage.
Atlassian officially unveiled Rovo at its annual Team '24 conference in May 2024. Now entering general availability, Rovo is being gradually rolled out — first to Premium and Enterprise plan customers, and later to Standard tiers.
But what is Rovo — and how can it change the way your teams work?
Hyperautomation has become the buzzword of business transformation between 2023 and 2024, captivating executives and digital leaders alike. As organizations strive to outpace competition and navigate rapid digital change, the convergence of artificial intelligence (AI), machine learning, robotic process automation (RPA), and advanced analytics has turned hyperautomation from a futuristic concept into an urgent strategic imperative.