47 posts tagged with "Automation"

There was a time when I genuinely admired Atlassian products.

In the early 2010s, Jira felt like a breakthrough — not just another enterprise tool, but a lifeline.

I still remember rolling it out to one of our support teams that was struggling to keep up — overwhelmed by technical issues and constantly interrupted by requests for status updates. Jira didn’t just bring order — it gave them breathing room. A way to focus. A way to work without being chased for answers every five minutes.

From Code to Intentions​

Over the decades, programming has shifted from assembly to high-level languages, from scripts to frameworks, from IDEs to GitHub Copilot.
Today we are entering a new era: humans stop “writing code” and start “expressing intentions.”

Already, it is possible to describe a system in natural language and have an AI produce a working website or even a mobile app prototype.

While we sit mesmerized by shiny forecasts from Microsoft and Google, reality is already as clear as day. It's not reports that decide who AI will replace — it's cold, hard economics: cost vs. profit.

Just recently, Zuckerberg casually dropped $16 billion to buy Scale AI. Why? Because its founder, Alexandr Wang, is only 28 and has what robots won’t have for a long time — vision. And vision is worth billions. AI? It’s just a tool to save money.

From Resume Searcher to Strategic Ally​

Recruiting used to feel like a bit of a mystery — piles of resumes, endless phone calls, countless interviews, and still that nagging feeling you’re missing the perfect candidate. But over the last couple of years, artificial intelligence — yes, the very thing some love to blame for “taking over the world” — has quietly become my go-to assistant. Not just any assistant, but a true ally who works with people, not instead of them.

Introduction​

Artificial intelligence (AI) is no longer just a buzzword—it’s changing how we manage tasks, collaborate, and deliver results. If your teams use Atlassian tools like Jira and Confluence, you’ve likely noticed some new smart features popping up.

This article explains what’s happening, what it means for your business, and how leaders can take advantage of the changes.

We’ve all done it — copied text from a PDF or a document and pasted it into ChatGPT, hoping for a quick summary or insight. While it works for small tasks, it’s not practical when you have dozens or hundreds of documents.

Introduction​

In the age of digital transformation, support teams are under constant pressure to deliver faster, more accurate, and more human-like service — all while reducing costs. That's where AI agents in Jira Service Management (JSM) come in.

Hyperautomation has become one of the most influential topics in the business process landscape this year. With rapid advancements in AI, machine learning, and automation platforms, organizations are moving beyond task-based automation to the orchestration of entire end-to-end workflows. As we settle into 2024, it’s clear that hyperautomation isn’t just a buzzword—it’s a strategic imperative for future-focused businesses.

Introduction​

Business leaders and digital consultants are faced with a pivotal choice: invest in AI agents or stick with traditional automation? With AI advancing rapidly and automation tools evolving, understanding the nuanced benefits and limitations of each can unlock better process efficiency, smarter workflows, and strategic competitive advantage.

Hyperautomation has become the buzzword of business transformation between 2023 and 2024, captivating executives and digital leaders alike. As organizations strive to outpace competition and navigate rapid digital change, the convergence of artificial intelligence (AI), machine learning, robotic process automation (RPA), and advanced analytics has turned hyperautomation from a futuristic concept into an urgent strategic imperative.